Last weekend we visited the lounge bar in The Stadel. There we met with the most atrocious customer service ever. The valet at parking parked our vehicle, when we were ordering drinks we found that one of our Cell Phone had been left behind in the car. When we asked the valet to bring back the car he offered us to get our cellphone from the car itself.
After about 10 mins he returned empty handed.
The manager there refused to believe that our plight was solely the result of unethical behavior of the valet. After many a threats and a huge brawl, we left for the nearest Police Station to lodge a complaint.
10 mins into the drive we received a call informing us that the Cell phone had been found. When we rushed back to collect it we were told that it was our fault as we had dropped it at the parking site, which seemed an unbelievable accusation because at no point were we allowed to go to the parking area.
Such service from a top of the line lounge was shocking what was worse was the absolute denial of any help towards us from the management, who did not do anything to control the situation rather they provided lip service for sometime hoping we would leave and never return.
There is a smelly rat in the way the cell phone turned up immidiately after we left. It seems quite possible that there is a vicious circle working here. Where the phone is reported missing and the lifter offers the phone back after sometime, to the owner in return for some Cash.
It was a shocking experience and it left us wondering how safe are our belongings in the Valet parkings all around this city which hires cheap and un-ethical people for their services.
As they said you throw peanuts and you will only get monkeys.
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